Shipping & Returns
SHIPPING
We carefully pack all orders from our studio in rural Western Australia, and do postal runs twice weekly. You will receive tracking details once your order is on its way. Need help? Just reach out to us at hello@thecharmcollective.com.au
Australia Wide Shipping
- Standard tracked shipping $9.99 AUD
- Free standard shipping on orders over $150
- Please allow 14 days for your items to arrive (note that remote areas may vary).
International Shipping
We currently ship internationally to New Zealand, United States, Canada, and the United Kingdom. We are trying our best to expand this list as quickly as possible!
Shipping rates are calculated at checkout.
Estimated Delivery Times:
New Zealand
Standard: 5 –10 business days
Express: 2 –5 business days
United States & Canada
Standard: 10 –14 business days
Express: 4 – 8 business days
United Kingdom
Standard: 10 – 14 business days
Express: 4 – 8 business days
Please note that international delivery times are estimates and may be affected by customs processing, postal delays, or peak periods.
RETURNS
If your item is damaged or you have received the wrong item, please contact us within 14 days of delivery with photos, and we will make it right - whether that means a replacement or a refund.
Unfortunately we can't accept returns on a change of mind or sales items.